Privacy Policy
Last updated: March 2026. This policy explains how Betway Casino collects, uses, stores, and protects your personal data.
1. Who We Are and What This Policy Covers
This Privacy Policy applies to all personal data collected and processed by Betway Casino in connection with our online casino services at betway-casinonz.com. When you create an account, make a deposit, play games, or contact our support team, you're providing us with personal data. This policy explains exactly what we collect, why we collect it, who can see it, how long we keep it, and what rights you have over it. We operate under international data protection standards consistent with GDPR principles, and we comply with the New Zealand Privacy Act 2020 for all NZ resident data subjects. If you have any questions about how we handle your data, contact our Data Protection team at [email protected].
2. What Personal Data We Collect
We collect the following categories of personal data. Registration data: your full name, date of birth, email address, phone number, and residential address in New Zealand. This is required to create and verify your account, comply with KYC obligations, and operate responsible gambling tools. Payment data: the payment methods you use (card type and last four digits, e-wallet account email, bank account details for transfers). We do not store full card numbers — these are processed by our PCI-DSS compliant payment providers. Identity verification data: copies of your government-issued ID and proof of address documents submitted for KYC. These are stored securely and used only for verification and regulatory compliance. Transaction data: all deposits, withdrawals, bonuses, and gameplay transactions, including amounts, timestamps, game names, and round IDs. We keep this data to comply with anti-money laundering regulations and to investigate disputes. Usage data: how you use our site and app — pages visited, games played, time spent, device type, browser, and IP address. We use this to improve the service and detect fraudulent patterns. Communications data: records of live chat conversations, emails, and any other communications with our support team. We keep these for quality assurance and dispute resolution.
3. Why We Collect Your Data — Legal Basis
We only collect and process personal data where we have a valid legal basis to do so. There are four bases we rely on: Contract performance — processing your data is necessary to provide the service you've signed up for (running your account, processing payments, delivering bonuses). Legal obligation — collecting identity documents and transaction records is required by our licensing conditions and anti-money laundering law. We have no discretion to not collect this data. Legitimate interests — some data processing, like fraud detection and security monitoring, serves our legitimate interest in protecting our business and our players from harm. We balance this against your privacy rights and only process what's necessary. Consent — for marketing communications (our promotional email newsletter, push notifications), we only send these if you've opted in. You can withdraw consent at any time by unsubscribing or adjusting your notification settings in the app.
4. How We Share Your Data
We do not sell your personal data to third parties. Full stop. We share data only where necessary to run the service and where we have a valid legal basis. Payment processors receive the data required to process your transactions (name, payment details, amount). They operate under their own data protection policies and PCI-DSS standards. Identity verification providers receive copies of your ID documents to run automated checks against global databases. Our licensing authorities may request access to account data and transaction records as part of regulatory compliance audits. These requests are made under legal authority, and we comply. We may share data with law enforcement agencies if required by a court order or where we have a legal duty to report suspected financial crime. Our customer support software provider stores communications data on our behalf, under a data processing agreement that requires them to meet our data protection standards. No other third parties receive your personal data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website and app. Essential cookies are required for the site to function — they maintain your login session, store your preferences, and enable the cashier to operate. We don't ask consent for these because without them the service can't work. Analytics cookies help us understand how players use the site — which pages get the most traffic, where people drop off in the deposit flow, how long sessions typically last. We use this data to improve the experience. You can opt out of analytics cookies via the cookie settings banner. Marketing cookies track whether you arrived via an affiliate link — this helps us attribute traffic correctly for our affiliate programme. If you don't want to be tracked for affiliate attribution, opt out in cookie settings. You can also manage cookies through your browser settings — blocking all cookies will affect site functionality (you won't be able to stay logged in). We don't use third-party advertising cookies to build profiles for ad targeting.
6. Data Retention — How Long We Keep Your Data
We keep your data for as long as your account is active, and for a period after account closure as required by law. Under anti-money laundering regulations, we're required to keep transaction records and identity documents for a minimum of five years after the end of the customer relationship. After this period, data is securely deleted or anonymised. Communication records (live chat logs, emails) are kept for three years for dispute resolution purposes. Analytics and usage data is aggregated and anonymised after 12 months. Marketing opt-in records are kept for the duration of your marketing consent plus two years, in case of a complaint or regulatory inquiry. If you request data deletion (see Section 8 below), we will delete what we can but must retain what we're legally required to keep — we'll be transparent about exactly what falls into each category.
7. NZ Privacy Act 2020 Compliance
The New Zealand Privacy Act 2020 governs how organisations collect, use, store, and disclose personal information in New Zealand. We comply with all 13 Information Privacy Principles (IPPs) under the Act. Key provisions relevant to you as an NZ player: we only collect data that's necessary for our purposes (IPP 1), we collect it directly from you where possible (IPP 2), we tell you why we're collecting it at the time of collection (IPP 3), we store it securely and protect it from unauthorised access (IPP 5), we don't use it for purposes other than those we collected it for (IPP 10), and we don't disclose it to third parties without your consent except where required by law (IPP 11). The Office of the Privacy Commissioner is the regulatory body for the Privacy Act in NZ. If you feel we've mishandled your data, you have the right to make a complaint to the OPC at privacy.org.nz. We would prefer to resolve any data concerns directly first — contact [email protected] and we'll respond within 10 business days.
8. Your Rights Over Your Personal Data
You have the following rights regarding your personal data held by us. The right to access: you can request a copy of all personal data we hold about you. We'll provide it within 30 days. The right to correction: if any data we hold is inaccurate, you can ask us to correct it. The right to erasure: you can request that we delete your personal data. We'll delete what we can, and explain what we're legally required to keep and why. The right to restrict processing: in certain circumstances, you can ask us to pause processing of your data while we investigate a complaint. The right to data portability: you can request your data in a machine-readable format. The right to object: you can object to processing based on legitimate interests, including automated decision-making. To exercise any of these rights, email [email protected] or contact our live chat team. We may need to verify your identity before processing the request. At Betway Casino NZ, your data rights matter. We don't create barriers to accessing or deleting your data — we're required to make the process straightforward, and we intend to.
This Privacy Policy was last reviewed and updated in March 2026. We may update it from time to time to reflect changes in our data practices, technology, or regulatory requirements. Material changes will be communicated by email to your registered address. Continued use of your account following a policy update constitutes acceptance of the revised terms. For any privacy questions or requests, contact [email protected].